Thursday, May 15, 2008

Important SL Inventory Loss Bug

I'm way behind on my SL current events but I just stumbled upon the scary inventory loss bug that seems to be spreading like wildfire through HUD owners across the grid.
Keiki Lemieux creator of HUDDLES animation/AO HUDs, games and gadgets, posted these blog posts in April and May of 2008.

All Users (Basic and Premium) Should Be Able to Request an Inventory Repair
Basic Member who Lost Inventory?
If you lose inventory, make sure you get support from Linden Lab.
Please do read up and vote on the JIRAs she links, Linden Lab needs to be informed of these issues and we the customers need to keep them on task.
I just wanted to help spread the word and let people know so they can keep track of their inventories, yikes!


    Second Life JIRA
  • I was attaching a hud when my other hud with animations-content disappeared.

    This is the JIRA for the actual bug itself, please do inform yourselves and if it happened to you, do everything you can to make them notice. I did vote on this issue and you should vote on this issue even if it has not affected you. At this moment I am not sure if I have lost anything, I still have not had time to really look at my inventory thoroughly.


  • To gather Inventory loss troubleshooting data, let Basic users submit tickets for loss.

    Currently basic accounts are not allowed to submit support tickets, while I understand the perks of a premium account include support services. It is unacceptable that basic accounts can not help provide the vital information needed to address these issues that affect all users, in a timely and effective manner. Basic accounts may not be paying in their money directly to Linden Lab but part of it most certainly is ending up there, I don't see why they don't have basic account services (I consider bug reporting and inventory protection basic services see below).


  • All Users (Basic and Premium) Should Be Able to Request an Inventory Repair

    This just basically relates to the above, if the customer can not reliably back up their content themselves then it is Linden Labs responsibility to protect the content of each account and be willing to offer support to restore or repair that content, regardless of account subscription status.

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